Frequently Asked QuestionsFAQ

Orders for which payment is confirmed by 2 PM on weekdays will be shipped on the same day. Orders placed after that time will be shipped on the next business day.
We will ship using Yamato Transport's Takkyubin Compact service, so please check the delivery status on Yamato Transport's tracking information website.
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Please note that this is an external site, and the URL may change.
We appreciate your understanding.

Days until arrival after shipment (Shipping origin: Tokyo)
Areas with next-day delivery
Tohoku, Kanto, Koshinetsu, Chubu, Kansai, Chugoku, Shikoku

Areas with two-day delivery
Hokkaido, Kyushu, Okinawa (delivery may take 3 or more days in some cases)

Areas with delivery taking 3 or more days
Remote islands

All of our products are sold only for devices with a maximum battery capacity of 80% or more.
If you wish to replace the battery, you can apply for Apple's battery replacement service, or we can arrange it through our partner company.
Please contact us for more information.

All devices sold on this site are SIM-free or SIM-unlocked, so you can use a SIM card from any carrier as long as your SIM card is compatible with the device you purchase.
However, if you are switching to a different device, you may need to change your SIM card. If you are unsure, please confirm this with your carrier or MVNO provider in advance.

Examples of SIM incompatibility:
- Switching from an iPhone 7 to an iPhone 8 or later model
- Switching from an Android device to an iPhone device
- Switching from some corporate contract devices

We perform data erasure on all products. Please rest assured.

I apologize, but I can only respond to general inquiries.

Exterior inspection
Data erasure
Power ON
Charging lamp ON・Charging status
(Battery percentage display, battery swelling, speed of battery discharge)
LCD display ON / Touch panel display ON
No dead pixels or liquid leakage on LCD screen
Significant LCD degradation
Button response
3D Touch
Gyro function
Various sensors
Home button response
Volume button
Speaker
Microphone
Earphones
Silent switch
Sound (built-in speaker)
Vibration
Front camera
Rear camera
Flash
Terminal cap abnormality
Connectivity features
Operation check
SIM card recognition
SIM tray deformation
Wi-Fi connection
Cracked glass
Cracked frame

Yes, we can also purchase your items. Please contact us via the inquiry form.

Please check the email you received when placing your order. You can download your receipt there.

We apologize, but we do not accept international orders.

We apologize, but we cannot answer questions about information specific to individual devices.
However, for inquiries regarding bulk purchases by corporations, we may be able to offer a separate response, so please contact us via the inquiry form.