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Customer Feedback

Google Rating 4.8

We have collected feedback from customers who have actually used our service.

voice 01 It's cheap and the product is good.

  • Purchased: iPhone 8
  • Twenties / Female

Inexpensive, and the performance is also good, no problems. I made a good purchase. I'll consider this again next time.

voice 02 It was a good purchase.

  • Purchased: Item purchased: iPhone SE
  • 30s / Male

My screen broke so I was in a hurry to find one. The phone itself was also very good. There were no noticeable scratches, so it was a good purchase.

voice 03 Kind and helpful.

  • Purchased: Purchased item: iPad mini 4
  • 40s / Male

There was a slight error in the initial setup, for which I apologize. However, the return process and customer service were excellent, and the product is now working perfectly. Thank you for the quality item.

voice 04 Extremely quick!

  • Purchased: iPhone 8
  • Twenties / Female

It was incredibly fast. I dropped my phone and the screen broke, which was a problem. I ordered it at night and it arrived the next day.

voice 05 The item was as good as new.

  • Purchased: iPhone SE
  • 30s / Male

I bought this for drawing illustrations. First of all, it arrived in practically new condition, with almost no scratches or dents. It was truly like new, just as described. The speakers and operation are also perfectly fine. I haven't used the mini 5 before, so I can't compare, but it seems to take a bit longer to charge than the mini 4 I have at home. The battery life is a slight concern, but it's not bad enough to warrant not using it. I'll continue to use it as is.

voice 06 Amazed by the quick delivery!

  • Purchased: iPad mini 4
  • 40s / Male

Satisfied that the battery capacity was 100% despite being stated as 80% or more. Surprised that it only took 2 days from order to delivery.

Frequently Asked Questions

Q.When will the product arrive?
Orders for which payment is confirmed by 2 PM on weekdays will be shipped on the same day. Orders placed after that time will be shipped on the next business day.
Deliveries will be made via Yamato Transport's Takkyubin Compact service. Please check the delivery status on Yamato Transport's tracking information website:
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Please be aware that as this is an external site, the URL may change.

Delivery times from dispatch (Shipping origin: Tokyo)
Areas with next-day delivery
Tohoku, Kanto, Koshinetsu, Chubu, Kansai, Chugoku, Shikoku

Areas with two-day delivery
Hokkaido, Kyushu, Okinawa (delivery may take 3 or more days in some cases)

Areas with delivery taking 3 or more days
Remote islands
Q.What is battery health (battery status)?
All products sold by our company have a maximum battery capacity of 80% or more.
If you wish to have the battery replaced, you can apply for Apple's battery replacement service, or we can also arrange for it through our partner company.
Please consult us.
Q.Can I use the SIM card from my current phone?
All devices sold on our site are either SIM-free or have been SIM-unlocked, so you can use a SIM card from any carrier as long as it is compatible with the device you purchase.
However, if you are using a different device, you may need to change your SIM card. If you are unsure, please consult your carrier's shop or MVNO provider in advance.

Examples of SIM incompatibility:
-Switching from an iPhone 7 to an iPhone 8 or later model
-Switching from an Android device to an iPhone device
-Switching from certain corporate contract devices
Q.Regarding data erasure
Data erasure is performed on all items. Please rest assured.
Click here for details