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FAQ

Q.When will my order arrive?
Orders confirmed by 2 PM on weekdays are shipped the same day; orders placed after that are shipped the next business day.
We use Yamato Transport (Takkyubin Compact). Please track your shipment at:
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Note: this is an external site and the URL may change.

Estimated delivery (shipped from Tokyo):
Next-day delivery
Tohoku, Kanto, Koshinetsu, Chubu, Kansai, Chugoku, Shikoku

Two-day delivery
Hokkaido, Kyushu, Okinawa (may take 3+ days in some cases)

3+ day delivery
Remote islands
Q.What is battery condition?
We only sell devices with a maximum battery capacity of 80% or higher.
If you would like a battery replacement, you can use Apple’s battery replacement service or have it done through one of our partner companies. Please contact us.
Q.Can I use my current SIM card?
All devices sold on our site are SIM-free or SIM-unlocked, so any carrier’s SIM card should work as long as it is compatible with the device you purchase.
However, if you are switching to a different device type, you may need to change your SIM. If you are unsure, please check with your carrier or MVNO before purchasing.

Examples of SIM incompatibility:
- Switching from iPhone 7 to iPhone 8 or later
- Switching from Android to iPhone
- Switching from some corporate-contract devices
Q.About data erasure
All products undergo data erasure before sale. Please rest assured.
Learn more